dahak7 Privacy Policy

👤 Personal Identification Data

When you register an account on dahak7, we collect personal identification information necessary to verify your identity, comply with applicable regulatory obligations, and administer your account. This information includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth — required to verify that you meet the 21+ age requirement.
• Residential address — including district, division, and postal code within Bangladesh.
• Contact details — including your mobile phone number and email address.
• National ID or passport number — collected during the Know Your Customer (KYC) verification process.

All personal identification data is collected at the point of registration and may be requested again or supplemented during the account verification process prior to any withdrawal being processed.

💳 Financial and Payment Data

When you make a deposit or request a withdrawal on dahak7, we collect transaction-related data necessary to process payments and maintain accurate financial records. This includes the mobile wallet number or payment account identifier associated with your bKash, Nagad, Rocket, or Upay account, transaction reference numbers, deposit and withdrawal amounts, timestamps of all transactions, and the payment method used for each transaction.

dahak7 does not store full payment credentials such as full wallet PINs or complete mobile banking passwords. Payment processing is handled via secure integrations with Bangladesh's leading mobile financial service providers, and all financial data is transmitted over SSL-encrypted connections. We retain transaction records for a minimum period required to fulfil legal, audit, and dispute resolution obligations.

🎮 Gaming and Betting Activity Data

dahak7 automatically records data relating to your activity on the platform. This includes the games you play (slots, live casino, crash games, sports betting markets), the wagers you place, the outcomes of those wagers, bonus activations and usage, session durations, and your betting history over time. This data is used to administer your account, resolve disputes, detect fraudulent or problem gambling behaviour, and deliver a personalised gaming experience.

Betting and gaming activity records are retained for a minimum of five years from the date of the relevant transaction or session, in line with responsible gaming and audit obligations.

🌐 Technical and Device Data

When you access the dahak7 platform, we automatically collect certain technical information about your device and connection. This includes your IP address, device type and model, operating system and version, browser type, screen resolution, referring URLs, pages visited within the platform, session duration, and approximate geographic location derived from your IP address. This data is collected to ensure the security and integrity of the platform, to detect and prevent fraudulent access, and to optimise the technical performance of our site for users in Bangladesh.

🍪 Cookies and Tracking Technologies

dahak7 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform effectively. Cookies allow us to recognise returning users, maintain session state (so you remain logged in as you navigate between pages), remember your preferences, and gather aggregate analytics data about how the platform is used.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without preventing you from using the site.
• Analytical cookies: Used to understand how users interact with dahak7 in aggregate, helping us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts, and bot traffic.

You may configure your browser to refuse cookies; however, doing so may impair the functionality of the dahak7 platform, including the ability to log in and maintain your session.

⚙️ Platform Operation and Account Management

The primary purpose for which dahak7 processes your personal data is to operate and administer the platform and your player account. This includes processing your registration, verifying your identity, processing deposits and withdrawals, crediting bonuses, resolving wager disputes, and providing customer support. Without processing your personal data for these purposes, dahak7 would be unable to provide you with its services.

🛡️ Security, Fraud Prevention, and Compliance

dahak7 uses your data to monitor for and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct. We may cross-reference your registration data against internal watchlists and use automated screening tools to flag suspicious account behaviour. Where required by applicable law or regulation, dahak7 may share relevant personal data with law enforcement authorities or financial intelligence units. These disclosures will only be made to the extent strictly required.

Identity verification data collected during the KYC process is processed specifically to satisfy our obligations relating to player identity confirmation, age verification (21+ requirement), and the prevention of financial crime.

🎁 Responsible Gaming and Player Protection

dahak7 analyses gaming activity data to identify players who may be exhibiting signs of problem gambling behaviour. Where such indicators are detected, we may take protective action, including contacting the player directly, imposing temporary deposit or session limits, or initiating a responsible gaming review. This processing is carried out in the legitimate interest of player welfare and responsible gaming compliance. Full details of responsible gaming tools available to you are set out on our Responsible Gaming page.

📩 Communications and Marketing

With your consent, dahak7 may use your contact details (mobile number and email address) to send you promotional communications relating to new games, bonuses, seasonal promotions (such as Eid special offers or BPL cricket promotions), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] or by updating your notification preferences within your account settings.

Transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) are sent regardless of your marketing preferences, as they are essential to the operation of your account.

📊 Platform Improvement and Analytics

Aggregated and anonymised technical and behavioural data is used by dahak7 to analyse usage patterns, identify performance bottlenecks, improve the user interface, and develop new features. This analytics processing does not identify you personally — it operates at an aggregate level and is used solely to improve the quality of the platform for all users in Bangladesh and beyond.

🤝 Trusted Service Providers

dahak7 engages carefully selected third-party service providers to support the operation of the platform. These providers may process your data on our behalf and are contractually bound to handle it only for the specific purposes we specify and in accordance with this Privacy Policy. Categories of third-party service providers we work with include:

• Payment processors: bKash, Nagad, Rocket, and Upay, for the processing of deposits and withdrawals.
• Identity verification providers: Services used to assist with KYC document verification.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose software powers the games available on the platform. These providers may receive anonymised session tokens but do not receive your personal identification data.
• IT and infrastructure providers: Cloud hosting and content delivery services used to run the platform securely.
• Customer support tools: Software used to manage support communications and tickets.

All service providers used by dahak7 are subject to appropriate data processing agreements and are required to maintain the confidentiality and security of any data they handle on our behalf.

⚖️ Legal and Regulatory Disclosures

dahak7 may disclose your personal data to government authorities, law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, valid legal process, court order, or governmental request. Such disclosures are made only to the extent required and will be carried out in accordance with applicable data protection principles where feasible.

dahak7 may also disclose data where it reasonably believes that doing so is necessary to protect the rights, property, or safety of dahak7, its players, or the wider public — for example, in the context of an active fraud investigation or anti-money-laundering inquiry.

🏢 Business Transfers

In the event that dahak7 undergoes a corporate transaction such as a merger, acquisition, asset sale, or restructuring, your personal data may be transferred as part of that transaction. In such circumstances, dahak7 will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy, and will notify affected players of any material change to data controller arrangements.

🗓️ How Long We Keep Your Data

dahak7 retains your personal data for as long as your account remains active, and for a further period thereafter as required to fulfil our legal, regulatory, audit, and dispute resolution obligations. Specific retention periods applicable to different categories of data are as follows:

• Account registration data: Retained for the lifetime of the account and for a minimum of five years following account closure.
• KYC and identity verification documents: Retained for a minimum of five years following account closure or the completion of the last transaction, in line with anti-money-laundering requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gaming and betting activity records: Retained for a minimum of five years from the date of each session or wager.
• Customer support communications: Retained for a minimum of two years from the date of the final communication in a support thread.
• Technical and device data (server logs): Retained for up to 12 months, after which they are anonymised or deleted unless required for an ongoing investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

📋 Rights Available to You

As a player on the dahak7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data dahak7 holds about you, along with information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: Subject to applicable legal and regulatory obligations (including mandatory data retention periods), you may request the deletion of your personal data. Please note that data subject to active legal holds or retention obligations cannot be erased prior to the expiry of those obligations.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your personal data while a dispute or review is pending.
• Right to object: You may object to processing of your personal data carried out on the basis of our legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

dahak7 will respond to all valid data rights requests within a reasonable timeframe and in any event within 30 calendar days of receipt of a valid, verifiable request. In some cases, we may need to verify your identity before processing a data rights request.

🔐 Data Security Measures

dahak7 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data fields, role-based access controls limiting internal data access to authorised personnel only, regular security assessments of our platform infrastructure, and session timeout controls to protect inactive accounts.

While dahak7 takes the security of your data seriously and employs industry-standard protective measures, no internet-based system can be guaranteed to be completely secure. You also play a role in keeping your account safe — please ensure your password is strong, unique, and not shared with anyone.

🔞 Children and Minors

The dahak7 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will take immediate steps to close the associated account, delete the relevant data, and forfeit any funds held in that account. If you believe a minor has registered an account on dahak7, please contact us immediately at [email protected].

📝 Changes to This Privacy Policy

dahak7 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made to this policy, we will update the "Last Updated" date at the top of the page and, where practicable, notify registered players via email or in-platform notification. Your continued use of the dahak7 platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

📩 Privacy Enquiries and Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dahak7 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email (plain text, not clickable): [email protected]

Support hours: Monday to Sunday, Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy enquiries within 2 business days.